Like us on Facebook@HpoolResidents
Follow us on Twitter@HpoolResidents

Location: Home / Community / Training Customer Service Level 2 (running on a Wednesday for 6 weeks) Induction May 17th 0930 1

Training Customer Service Level 2 (running on a Wednesday for 6 weeks) Induction May 17th 0930 1 - Tuesday 23 May 2017

By Poolie Time Exchange Your Logo

Training Customer Service Level 2 (running on a Wednesday for 6 weeks)  Induction May 17th   0930  1

Training Customer Service Level 2 (running on a Wednesday for 6 weeks) Induction May 17th 0930 1430 Free Funded Training Course, the following Eligibility criteria to be met Born before 01091998 Lived in the EU for at least 3 years In receipt of benefits (Most apply including housing benefit) Be able to produce ID and proof of benefit The nationally accredited qualification covers topics fundamental to the delivery of excellent customer service. In order to have a truly successful business, you need to provide good customer service it is believed that 96 of unhappy customers dont ever complain, however 91 of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a businesss issues in a professional and courteous manner is an essential daytoday task. Learner Benefits Achieve a nationally recognised level 2 qualification Furthers personal and professional development No need to formally attend a college Access to sectorexpert assessors throughout the course Mandatory Units Principles of Customer Service and Delivery Understand Customers Understand Employer Organisations Course Content Learn to deliver excellent customer service Increase awareness of understanding and meeting customers needs Giving a great customer experience Learn from feedback and promote products and services IF YOU WOULD LIKE TO TAKE ADVANTAGE OF THIS TRAINING, PLEASE EMAIL YOUR INTEREST TO tracey.wilson@hvda.co.uk

Keep up to date with this content by visiting the Poolie Time Exchange Facebook Group via www.facebook.com/groups/857113831086499/

poolie

time

exchange

Comments

Please Sign in to Post a Comment